Terms of Service

By accessing or using Softymize (the “Service”), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you must immediately discontinue use of the platform.

Your use of Softymize is strictly subject to Meta's WhatsApp Business Terms of Service and Commerce Policy. You agree not to send unsolicited marketing campaigns (spam), scam messages, or sell prohibited goods. Any violation of Meta's terms will result in immediate termination of your Softymize account.

When connecting third-party services (such as Google Workspace, Google Calendar, Google Sheets, or Shopify), you grant Softymize permission to access the authorized scopes solely to execute your configured workflows. Our use of Google API user data complies strictly with the Google API Services User Data Policy and Limited Use requirements.

Softymize charges recurring subscription fees on a monthly or annual basis depending on your selected plan. Official conversation-based fees charged by Meta are passed through at cost without platform markup. Failure to maintain valid payment methods may result in temporary suspension of webhook synchronizations.

We provide standard API rate limits depending on your tier. Pro and Growth plans operate on shared cloud routers, while Enterprise accounts run on high-throughput, dedicated Meta instances with a 99.9% uptime Service Level Agreement (SLA).

Softymize is not responsible for any numbers blocked or suspended by Meta due to policy violations, high user spam reports, or high negative feedback ratings on message templates.