One Shared WhatsApp Inbox for YourEntire Support & Sales Team.
Empower multiple support reps & sales agents to manage chats simultaneously from a single official WhatsApp Business number with round-robin assignment, private team notes, labels, and real-time SLA metrics.
Softymize Multi-Agent Workspace UI
Hi, where is my order #9042 from Shopify?
Can I get a 20% discount coupon code for bulk purchase?
Need help configuring webhook API integration.
Aarav Sharma (+91 98765 43210)
Assigned Agent: Priya (Support)Engineered for High-Scale Multi-Agent Collaboration
Everything your team needs to manage thousands of daily WhatsApp conversations without chaos.
Multi-Agent Workspace Access
Connect 5 to 500+ agents, support reps, and sales managers to a single official WhatsApp Business API number with individual agent credentials.
Round-Robin & Auto Assignment
Distribute incoming chats automatically using round-robin logic, agent workload availability, or department skills (Sales vs Customer Support).
Private Internal Team Notes
Collaborate seamlessly behind the scenes. Add private internal notes and `@mentions` inside customer threads invisible to the customer.
CRM Labels & Custom Attributes
Tag chats with custom labels ("VIP Customer", "Payment Pending", "High Priority") and search customer interaction histories instantly.
Canned Quick Replies & Snippets
Save time with 1-click canned responses for frequent customer questions, shipping updates, refund policies, and product links.
Live Agent SLA & Analytics
Monitor average response times, resolution rates, agent workloads, and CSAT ratings with live real-time supervisor analytics.
Softymize Shared Inbox vs Personal WhatsApp App
See why growing D2C brands switch from personal WhatsApp mobile apps to Softymize Shared Inbox.
| Capability / Feature | Softymize Shared Inbox | Personal WhatsApp Business App |
|---|---|---|
| Concurrent Agent Logins | Unlimited Agents (100% Simultaneous) | Limited (4 Web Linked Devices) |
| Chat Auto-Assignment | Automatic Round-Robin & Skill Rules | None (Manual Confusion) |
| Private Internal Team Notes | Supported (@mentions & internal notes) | Not Available |
| Agent Performance Analytics | Real-Time SLA & Resolution Reports | Zero Analytics |
| Multi-Tenant Data Privacy | 100% Workspace & Client Isolated | Risk of Agent Data Leakage |
Get Your Shared WhatsApp Inbox Running in 4 Minutes
Connect WhatsApp Number
Link your official WhatsApp Business Cloud API number with 1-click OTP verification.
Invite Support Agents
Send email invites to team members and assign specific workspace roles (Admin / Agent).
Configure Auto-Routing
Set up round-robin assignment rules, department tags, and canned quick reply templates.
Delight Customers
Start resolving customer chats collaboratively with sub-second response times.
Frequently Asked Questions About Shared Team Inbox
Everything you need to know about multi-agent chat management and setup.
Empower Your Support & Sales Team with One Shared WhatsApp Inbox
Start managing WhatsApp chats collaboratively with sub-second SLA response times today.